At Vidaslim, your satisfaction is our top priority. Due to the nature of our health and wellness products, this item is non-returnable once delivered, except in specific cases outlined below.
Eligible Cases for Refund or Replacement
You may request a refund or replacement within 5 days of delivery if you have received:
- A damaged or defective product
- The wrong item
- An expired product
To initiate a refund or replacement, please contact our customer support team through the “Your Orders” section or email us at info@signutra.com.
Kindly share clear images of the product and the issue (e.g., damage, label, or packaging) to help us verify and resolve your request quickly.
Once your request is reviewed and approved, we will process your refund or send a replacement as per your preference. Refunds are generally initiated within 5–7 business days to your original payment method.
Please note: Products opened or used are not eligible for return due to safety and hygiene reasons.